PRIVACY POLICY

Terzo
Last Updated February 2026

Terzo (“Terzo,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make reservations, purchase gift cards, sign up for communications, or otherwise interact with us.

By using our website, you agree to the practices described below.

1. Information We Collect

We may collect the following categories of personal information:

A. Information You Provide Directly

  • Name

  • Email address

  • Phone number

  • Billing and payment information

  • Reservation details

  • Event inquiries

  • Gift card purchases

  • Marketing preferences

B. Automatically Collected Information

When you visit our website, we may collect:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Time and date of visit

  • Referring website

This data is collected through cookies and similar tracking technologies.

C. Information from Third Parties

We may receive information from:

  • Online reservation platforms

  • Delivery services

  • Payment processors

  • Marketing or email service providers

  • Social media platforms

2. How We Use Your Information

We use personal information to:

  • Process reservations and inquiries

  • Complete transactions and gift card purchases

  • Provide customer service

  • Send confirmations and updates

  • Improve our website and guest experience

  • Send marketing communications (with your consent)

  • Comply with legal obligations

We do not sell your personal information.

3. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Enhance site functionality

  • Analyze website traffic

  • Remember user preferences

  • Support marketing efforts

You may adjust your browser settings to refuse cookies; however, some site features may not function properly.

4. How We Share Information

We may share personal information with:

  • Reservation and booking platforms

  • Payment processors

  • IT and website hosting providers

  • Email marketing providers

  • Legal authorities when required by law

All service providers are required to protect your information and use it only for the services they provide to us.

We do not sell or rent personal information to third parties.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no internet transmission or electronic storage system is 100% secure.

6. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (as amended by the CPRA):

You Have the Right To:

  • Know what personal information we collect

  • Request access to your personal information

  • Request deletion of your personal information (subject to legal exceptions)

  • Correct inaccurate personal information

  • Opt out of the sale or sharing of personal information (note: we do not sell personal information)

  • Limit the use of sensitive personal information (if applicable)

To exercise your rights, please contact:

415.441.3200

We may need to verify your identity before fulfilling requests.

7. Data Retention

We retain personal information only as long as reasonably necessary for:

  • Business operations

  • Legal compliance

  • Tax and accounting requirements

  • Dispute resolution

8. Children’s Privacy

Our website is not directed to children under 13 years of age. We do not knowingly collect personal information from children.

9. Third-Party Links

Our website may contain links to third-party websites (reservation systems, delivery platforms, social media). We are not responsible for the privacy practices of those websites.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised Effective Date.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Terzo
3011 Steiner Street
San Francisco, CA
 415.441.3200

ACCESSIBILITY STATEMENT


Terzo SF strives to ensure that its digital services are accessible to people with disabilities. Terzo SF has invested significant resources to help ensure access for all users, including people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.

Digital accessibility is not just a target we aim to achieve, but an ongoing commitment that we carry in every aspect of our digital service delivery. We recognize that this requires continuous monitoring, improvement, and adaptation. In the sections below, we elaborate on the various efforts that have been undertaken to address our progress in ensuring digital accessibility for all.

A key element of our accessibility initiative is our engagement with a third-party accessibility consulting organization UserWay to help bring the website into conformance. We use industry standard accessibility methods and tools to accomplish this, in accordance with the relevant version of Web Content Accessibility Guidelines (WCAG) as set forth by the World Wide Web Consortium (W3C) the internet’s main international standards-setting organization.

terzosf.com makes available the UserWay Website Accessibility Widget that is powered by a dedicated accessibility server.

The Widget offers user-triggered enhancements that allow visitors to improve the accessibility of the site. These features will, when selected, increase font size, pause animations, change color contrast, and more. People can choose combinations that suit their needs, as per WCAG Level AAA.

The site has enabled Automated Remediation Technology (ART) for all visitors, whether they use assistive technology or not. ART does not detect Assistive Technology usage; rather, it improves accessibility for all site visitors regardless of ability by deploying remediation capabilities such as (not a complete list):

  • Images and other non-text elements have alternative text associated with them when required;

  • Keyboard navigation is improved with aids such as focus indication and skip links;

Please Contact Us

We are here to assist you and make your experience as smooth and inclusive as possible. If you encounter any digital accessibility issues with our products or services, or need information related to digital accessibility, we want to hear from you! Also, we appreciate and welcome feedback, and we are always ready to embrace suggestions for enhancing our digital accessibility efforts.

Contact Information:

We take accessibility seriously and will get back to you shortly.